FAQs

FREQUENTLY ASKED QUESTIONS + TERMS

How can I contact Carpe Denim customer service?

  • Email: thecarpedenim@gmail.com
  • Please include order number in the subject line

How to care for my Carpe Denim clothes? 

  • Dry cleaning is best recommended for the premium denim fabric. Do NOT wash and dry your pieces. 

What's the return / exchange policy for my order?

  • All items are currently final sale due to COVID-19 
  • All items undergo a quality inspection prior to shipment, to ensure your product is in pristine condition upon arrival
  • Be sure to review the size chart before confirming your purchase

Where does Carpe Denim ship? 

  • We only offer shipping within the United States at this time 

What is the Shipping Policy? 

PROCESSING TIMES ARE UNIQUE TO EACH PRODUCT.

    • PLEASE ALLOW 2-3 DAYS FOR FULFILLMENT 

      PLEASE ALLOW 3-5 DAYS FOR SHIPPING ONCE TRACKING NUMBER HAS BEEN ISSUED.

      Fulfillment is handled on Weekdays!

      STANDARD: Delivers in 3-5 business days anywhere in the U.S. after processing.

      PRIORITY :  Delivers in 2 business days anywhere in the U.S. after processing, please check the product description for it's unique processing time

    • SHIPPING FOR THE FRINGEY FRIDAY JACKET & LDD WILL BEGIN THE WEEK OF MAY 17TH. 

    What if the item I desire is sold out?

    • Please send an email to thecarpedenim@gmail.com and request a restock